Returns & Exchange Policy

Our Easy Return Promise

✓ 7 Days - Full return window | ✓ Free Returns - We cover shipping | ✓ No Questions - Hassle-free | ✓ Fast Refunds - 5-7 business days

Who Can Return

We accept returns for:

• Unworn, unwashed items
• Original tags still attached
• Original packaging intact
• Perfect condition

We cannot accept returns for:

• Worn or washed items
• Items without tags
• Damaged by customer
• After 7-day window

How to Return

Step 1: Email returns@urban18.in within 7 days with order number

Step 2: Receive free return label via email (within 2-3 hours)

Step 3: Drop package at courier center

Step 4: We receive & inspect (8-10 days)

Step 5: Refund in your account (15 days)

Exchange (No Extra Cost!)

Want different size/color? Great!

• New item ships immediately
• Free return shipping
• No additional charges

Refund Timeline

• Day 1: You send email
• Day 2-3: Return label sent
• Day 3-5: You ship item
• Day 8-10: We receive & inspect
• Day 15: Refund in account

Questions?

Email: returns@urban18.in | Phone: 1800-URBAN18 (Option 2) | Hours: 10 AM - 6 PM IST (Mon-Fri)