We're Here to Help! 💚

Got questions? Need help? Reach out anytime. We love hearing from our customers!

Contact Methods

📧 Email Support

Best for detailed inquiries | sam.0078611@gmail.com | Response: Within 24 hours

📞 Phone Support

Best for quick questions | 1800-URBAN18 | Hours: 10 AM - 6 PM IST (Mon-Fri)

💬 Live Chat

Best for real-time answers | Available: 11 AM - 5 PM IST (Daily)

What's Your Question About?

📦 Orders & Shipping

• Where's my order?
• When will it arrive?
• Can I change my address?

Email: orders@urban18.in

🔄 Returns & Exchanges

• How do I return an item?
• When do I get my refund?
• Can I exchange for different size?

Email: returns@urban18.in

👗 Product Questions

• What's my size?
• Material composition?
• Care instructions?

Email: sam.0078611@gmail.com

💡 Feedback & Collaboration

• Love a product? Share your story
• Suggestion for us?
• Want to collaborate?

Email: hello@urban18.in

Frequently Asked Questions

What are your business hours?

Monday-Friday, 10 AM - 6 PM IST. Live chat daily 11 AM - 5 PM IST. Emails answered within 24 hours.

What's your refund policy?

7-day easy returns with free shipping! Return unworn, unwashed items. Refunds in 5-7 business days.

Do you ship internationally?

Currently India only. International shipping coming soon!

Do you have a physical store?

Online only right now. Exploring pop-up stores in major cities!