FAQs

Orders

How do I know my order was placed?

After checkout, you will receive an order confirmation at the email address or phone number used for your purchase.

Can I change or cancel an order?

Contact us as soon as possible. We will do our best to help before the order is processed, but changes cannot be guaranteed once fulfillment has started.

Shipping

How can I track my order?

Tracking details are sent when your order ships. Use the tracking link in that message for the latest carrier updates.

What if my parcel is delayed?

Carrier scans can occasionally take time to update. If there has been no movement for several business days, contact us with your order number.

Products and sizing

How do I choose a size?

Check the measurements and fit notes on the product page and compare them with a similar item you already own. You can also use our Size Guide.

What if an item is sold out?

Popular styles can move quickly. Check back for restocks and follow JUST LOOK on Instagram for new-drop updates.

Returns

How do I request a return?

Review our Returns & Exchanges page, then contact us with your order number and the item you would like to return.

Still need help?

Use our Contact page and include your order number when your question is about an existing purchase.